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Company: PETITS-FILS
Which means Grand-sons in French.
- Location: SURESNES (92, France)
- Could you please introduce your company:
PETITS-FILS is a high end home services company, specialized
in caring old people. The company was set up by Damien
TIXIER and Pierre GAUTHEY, graduated from the EDHEC Business
School, one of the 5 leading French business schools, and
Jean-Pierre JOSEPH, who used to run retirement houses for 15
years and has specialized for the last 20 years in
geriatrics. Our objectives are to bring comfort services to
autonomous people and to help dependant people staying home.
- What kind of services do you offer?
We offer 4 types of services.
- Daily care services :
life auxiliary
Comfort
or real alternative to a retirement home, this service is
assistance in daily life acts. Life auxiliary service
includes every services to help old people, dependant or
not, who need or simply want some help to accomplish some of
their daily acts: shopping, cooking, accompaniment to walk,
help having a wash and hygiene…
- Administrative
Assistance : personal
assistant
Help
dealing with « papers »: bills,
correspondences, administrative procedures…,
including processing and tiding documents.
- Handyman and house
upkeep
Includes
all type of manual works like fixing, assembling and
repairing furniture, fixing shelves, changing a plug, a bulb
or a socket, adjusting TV etc.
For
specific needs or uncommon demands, either accompanying a
person to the train station or driving her or his car to a
holiday’s house, a made to measure solution to every
situation.
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In which region are your services available? Our
services are available in Paris area with a particularly
strong presence in the western arrondissement of Paris and
the western suburbs.
- What is your typical customer’s profile? French
speaking or international? Currently
our customers are exclusively French speaking. However some
of our people speak foreign languages, especially English,
so we are perfectly able to answer demands from
international customers.
- Are your services suitable for companies or
for individuals? Our services are exclusively aimed at
individuals. Our Quality Approval for home services allows
us to make our customers beneficiate from a tax reduction
for 50% of the bill.
- How do you see the evolution of your business? The
market of home services is professionalizing. After having
been reserved to the associations for many years, help to
old people is now led by private companies witch bring
management methods and concepts of customer satisfactions,
quality control, or cost rationalization. The sector is also
getting more controlled and regulated. We have a Quality
Approval delivered by the prefecture and we work with life
auxiliary who are graduated from a diploma recognized by the
State. This diploma makes us sure that they followed a
several months education in caring hold and dependant
people.
However, the euphoric development of home services market
leads to multiplication of people care companies, and not
all of them are serious. So it is important to choose one’s
service provider very carefully and to demand the Quality
Approval.
- What are your trump cards on
your competitors?
First of all we differentiate ourselves with a higher
quality of service. This quality manifests itself through an
extremely selective recruitment of our employees, the
availability of our counselors, a truly individualized
service, and a systematical control of the quality of our
services and of our customer’s satisfaction. We also
consider as very important the satisfaction of our employees
which guaranty the quality of their work.
Through our approach we want to
make age less dramatic and to enhance old people.
Our approach is stimulating and we
try to establish a relationship based on trust: “the
competence of a professional, the spirit of a family”.
Then, we
distinguish our self by a rational management. Our
all organization is turned to efficiency and our customers
benefit from it.
- Do foreign customers represent an interest
for you? Every family from any nationality feels
concerned about great age and dependence. As some of our
employees speak foreign languages, our criterion is more
geographic than linguistic. Therefore, our services are
aimed at French and foreign people who live in Paris area.
Do you have a special offer or service for expatriates?
For expatriates who have their parents living in France,
considering the distance, we insist particularly in
relationship following and reporting. As they cannot visit
their parents themselves, expatriates want to be kept in
touch of everything that concerns their parent’s
health and our services. When people entrust us with their
family, they must feel totally confident.
- Are you attached to a national or international
company? No we are not but we plan to develop our own
national brand.
- What is the size of your network today? So far we
propose our services in Paris and its suburbs but we are
currently working on a project of developing our activity in
some cities of south of France in a few month.
- With witch key words can our readers easily find you?
The easiest way is to write directly the right website
address: www.petits-fils.com
- Witch other information
can we find on your website? You can find a precise
description of each of our services, the geographical area
we cover, our prices, our contacts, our press review,
practical hints… and a lot more things.
- Who should we contact in your company? Pierre
GAUTHEY or Damien TIXIER.
- Your coordinates and your web site
PETITS-FILS
51, rue de Verdun, 92150 Suresnes, France
0033 1 46 97 24 82
contact@petits-fils.com
www.petits-fils.com
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